Solomon Global Limited Privacy Policy

1. About Us

1.1 We are Solomon Global Limited, a company registered in England and Wales under company number 12997935. Our registered office is at 114a Cromwell Road, London, England, SW7 4AG.

1.2 We own and control the website at www.solomon-global.com.

1.3 For the UK General Data Protection Regulation and the Data Protection Act 2018, Solomon Global Limited is the data controller responsible for your personal data.

2. How To Contact Us

2.1 You can contact us regarding data protection matters

2.1.1 by email at info@solomon-global.com;

2.1.2 by telephone on 0800 368 9145; or

2.1.3 by post at 114a Cromwell Road, London, England, SW7 4AG.

3. Scope Of This Privacy Policy

3.1 This Privacy Policy applies when you:

3.1.1 visit our website;

3.1.2 contact us;

3.1.3 purchase or sell goods with us;

3.1.4 request a consultation; or

3.1.5 otherwise use any of our services.

3.2 References to “we”, “us” or “our” are to Solomon Global Limited.

3.3 References to “you” or “your” are to the individual whose personal data we process.

4. Personal Data We Collect

4.1 We may collect and process the following categories of personal data:

4.1.1 identification data, including your name and title;

4.1.2 contact data, including email address, telephone number and postal address;

4.1.3 transaction data, including purchase history and payment information (processed via secure third-party providers);

4.1.4 verification data where required for anti-money laundering compliance;

4.1.5 enquiry and communication data;

4.1.6 technical data including IP address, browser type, operating system and device information;

4.1.7 usage data relating to your interaction with our website.

4.2 Where you leave a comment on our website, we collect the information shown in the comment form together with your IP address and browser user agent string for security and spam detection purposes.

5. Cookies

5.1 Our website uses cookies and similar technologies.

5.2 Cookies may be used to:

5.2.1 ensure website functionality;

5.2.2 remember user preferences;

5.2.3 enable secure login functionality;

5.2.4 analyse website performance;

5.2.5 support marketing and advertising activity.

5.3 Where required by law, we obtain your consent before placing non-essential cookies on your device.

5.4 You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. How We Use Your Personal Data

6.1 We process personal data for the following purposes:

6.1.1 to respond to enquiries;

6.1.2 to process transactions and fulfil orders;

6.1.3 to arrange delivery of goods;

6.1.4 to comply with legal and regulatory obligations, including anti-money laundering requirements;

6.1.5 to prevent fraud and maintain security;

6.1.6 to manage client relationships;

6.1.7 to improve our website and services;

6.1.8 to send marketing communications where permitted by law.

7. Lawful Basis For Processing

7.1 We process personal data on one or more of the following lawful bases:

7.1.1 performance of a contract;

7.1.2 compliance with a legal obligation;

7.1.3 legitimate interests pursued by us, provided such interests are not overridden by your rights;

7.1.4 consent, where required.

7.2 Where processing is based on consent, you may withdraw that consent at any time.

8. Sharing Your Personal Data

8.1 We may share your personal data with:

8.1.1 payment processors;

8.1.2 IT, hosting and CRM providers;

8.1.3 professional advisers including legal, compliance and accounting advisers;

8.1.4 logistics and delivery providers;

8.1.5 regulatory authorities or law enforcement bodies where required by law.

8.2 We do not sell personal data to third parties.

8.3 All third-party service providers are required to process personal data in accordance with applicable data protection laws.

9. Data Retention

9.1 We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected.

9.2 We may retain personal data where required to comply with

9.2.1 anti-money laundering legislation;

9.2.2 tax and accounting obligations;

9.2.3 regulatory record-keeping requirements;

9.2.4 dispute resolution obligations.

9.3 Comments left on our website and their metadata may be retained indefinitely for moderation and security purposes.

10. International Transfers

10.1 Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK data protection law.

11. Your Rights

11.1 Under UK data protection law, you have the right to:

11.1.1 request access to your personal data;

11.1.2 request rectification of inaccurate data;

11.1.3 request erasure in certain circumstances;

11.1.4 request restriction of processing;

11.1.5 object to processing based on legitimate interests;

11.1.6 request data portability;

11.1.7 withdraw consent where processing is based on consent.

11.2 You have the right to lodge a complaint with the Information Commissioner’s Office.

12. Data Security

12.1 We implement appropriate technical and organisational measures to safeguard personal data.

12.2 While we take reasonable steps to protect personal data, transmission over the internet cannot be guaranteed to be completely secure.

13. Automated Decision Making

13.1 We do not carry out fully automated decision-making that produces legal or similarly significant effects without human involvement.

14. Regulatory Position

14.1 Solomon Global Limited operates in the physical precious metals sector.

14.2 We are not authorised or regulated by the Financial Conduct Authority and do not provide financial, tax or investment advice.